Prestige Care
Your collection deserves
a standing appointment.
A wine cellar is a climate instrument. Prestige Care keeps it calibrated — so the room you invested in protects the bottles you can’t replace.
55°F
Failure is invisible
A cooling system doesn’t announce that it stopped. By the time the room feels warm to you, the damage is already weeks old.
60%
Humidity cuts both ways
Too low and corks dry and seep. Too high and labels spot and mold appears. The band is narrow.
8–15
Years, not forever
Cooling systems are mechanical. Serviced consistently they reach the top of that range. Neglected, the bottom.
Annual Plans
Same service. Different safety net.
Every plan includes two full service visits a year — the mechanical care is identical. What changes is how fast we reach you when something goes wrong, and how much we’re watching in between.
Prestige Care
Essential
Complete twice-yearly service for a healthy system.
$1,250
per year
◆
Two service visits per year
◆
Filter replacement & coil cleaning
◆
Temperature & humidity calibration
◆
Refrigerant level & pressure check
◆
Condensate line flush & drain check
◆
Door seal, gasket & racking inspection
◆
Written condition report
◆
10% off parts & repairs
○
Priority response
○
24/7 monitoring
Enroll in Essential
Prestige Care
Signature
Everything in Essential, plus priority and a service call on us.
$2,500
per year
◆
Two service visits per year
◆
Everything in Essential
◆
One emergency service call included (a $500 value)
◆
Priority response — within 48 hours
◆
No diagnostic or after-hours fee
◆
Priority scheduling ahead of non-members
◆
Lighting & door alignment service
◆
15% off parts & repairs
○
24/7 monitoring
Enroll in Signature
Prestige Care
Black
Continuous oversight for collections that can’t be replaced.
$4,500
per year
◆
Two service visits per year
◆
24/7 remote temperature & humidity monitoring
◆
Automatic alerts to us — often before you notice
◆
Same-day emergency dispatch
◆
Loaner cooling unit during any major repair
◆
Annual collection-protection audit
◆
25% off parts · labor included on covered repairs
◆
Direct line to your service lead
Enroll in Black
Compare
What’s covered
Coverage
Essential
Signature
Black
Service visits per year
2
2
2
Filter, coil & condensate service
✦
✦
✦
Temperature & humidity calibration
✦
✦
✦
Refrigerant level & pressure check
✦
✦
✦
Written condition report
✦
✦
✦
Emergency service call included
—
1 per year
1 per year
Response time
Standard
48 hours
Same day
Diagnostic & after-hours fees
Billed
Waived
Waived
24/7 remote monitoring & alerts
—
—
✦
Loaner cooling during major repair
—
—
✦
Parts & repair discount
10%
15%
25% + labor
Cellar not built by us?
We service cellars regardless of who built them. A technician diagnoses your cooling system on site — and if the unit needs replacing, that visit fee is credited toward your new unit.
Service call · $500 · credited toward a replacement unit
Collection relocation
During major repairs we can crate, transport, and store your collection in a climate-controlled facility, then reshelve it exactly as it was.
Quoted by collection size
System down right now?
Priority repair line for climate failures — plan members first, everyone else same week.
Call +1 737-379-1270
Questions
Answered.
What exactly happens during a service visit?
›
If every plan has two visits, what am I paying more for?
›
Do you service cellars you didn't build?
›
What does remote monitoring actually do?
›
Are parts and repairs included?
›
Can I change plans later?
›
Protect what’s already in there.
Tell us about your cellar and we’ll recommend the right level of care.
Request a care consultation