1. Privacy Policy
Effective Date: 01/01/2026
Introduction
At Prestige Wine Cellars, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our services.
Information We Collect
We collect personal information that you voluntarily provide to us, including:
Contact Data: Name, email address, and phone number.
Consent Records: Documentation of your explicit opt-in for communications.
How We Use Your Information
We use your information to:
Provide requested services and account updates.
Send transactional notifications (alerts/reminders) if you have opted in.
Send marketing promotions if you have provided express written consent.
SMS Privacy Commitment (Critical Compliance)
Prestige Wine Cellars is committed to protecting your mobile privacy.
No Sharing: Mobile numbers collected for SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.
Data Security: Your SMS opt-in data is kept strictly confidential and is only shared with our SMS service providers for the sole purpose of delivering our messages to you.
Your Rights & Opt-Out
Under GDPR and A2P guidelines, you have the right to:
Withdraw Consent: You may opt-out of SMS at any time by replying STOP.
Request Help: You may reply HELP for more information regarding our messaging program.
Access/Deletion: You may contact us at info@theprestigecellars.com to request a copy of your data or its removal from our systems.
2. Terms of Service (ToS)
Last Updated: 01/01/2026
Agreement to Terms
By providing your phone number and opting into our messaging program, you agree to these Terms of Service and our Privacy Policy.
SMS Messaging Program
Prestige Wine Cellars offers two types of text messaging:
Transactional Alerts: Includes account notifications, appointment reminders, and service updates.
Promotional Messages: Includes special offers, marketing news, and discounts.
Program Requirements & Disclosures
User Consent: You must provide express written consent to receive messages. Consent is not a condition of purchase.
Message Frequency: Message frequency may vary based on your interaction with us.
Rates: Standard message and data rates may apply depending on your mobile carrier plan.
Carrier Liability: Mobile carriers are not liable for delayed or undelivered messages.
How to Opt-Out
To stop receiving text messages from [Your Business Name], reply STOP to any message we send. After doing so, you will receive one final confirmation text acknowledging your unsubscribe request.
How to Get Help
If you are experiencing issues with our messaging program, reply HELP for assistance or contact our support team at [Your Email Address/Phone Number].
Contact Information
For any questions regarding these terms, please contact us at: Prestige Wine Cellars 2600 Exposition Blvd Suite 117 Austin, TX 78703 info@theprestigecellars.com